Rebook with Flexibility Guaranteed: Terms & Conditions

Rebooking with flexibility guaranteed

Terms & Condition

Due to COVID-19 all our trips to the San Blas Islands are currently suspended. Us here at San Blas Adventures want to reassure you that when borders reopen we plan to start our tours again – better than ever!

We are hoping borders will reopen and trips will start running again soon. The islands officially closed their borders on 11th March 2020. This Rebook with guaranteed flexibility policy is for everyone who booked their trip with us before the islands closed on 11th March 2020.

We understand this is a tough time for everyone, and this includes the local Indigenous community in San Blas, the Kuna people. To ensure we are still supporting the local community and also provide you with the flexibility you need for your future trip with us we are happy to provide you with the Rebook with Guaranteed flexibility policy!.

Special rebooking policies: Your options in response to the crisis:

1. Rebook when you are ready! Leave your deposit with us and rebook in the future with an unexpirable deposit

2. Pass your ticket on: Amend for an Amigo! – further details below

3. If you are not able to rebook or pass your ticket on, you can request a refund and we will refund when the islands and our San Blas Adventures tours reopen

We are allowing you to rebook your future trip with us to the San Blas Islands at any date. We will transfer your original deposit onto your new trip date with no additional fees. In fact we will reward you with an AWESOME 25% off your ticket price to say thank you for your understanding and patience..

Things you need to know:

    • If you decide you do not want to rebook with us you can request a refund of your deposit. We will then contact you when the islands reopen and the San Blas Adventure tour reconvene. Together we can discuss the refund process further. 
    • If you find you are still undecided on tip dates, that is not a problem, we are happy to discuss further options closer to the time of extending your rebook with guaranteed flexibility policy.
    • The 25% off your ticket price cannot be in conjunction with other discount codes or deals, you will be provided with the choice during the rebooking processes as to which discount you would like to receive.
    • The 25% discount is valid for either direction of our tour – Panama to Colombia or Colombia to Panama
    • The 25% discount is valid for any departure date available at the time of booking 
    • This discount is exclusive to San Blas Adventures and cannot be transferred to any other San Blas Tour company. 
    • You must be able to show your original confirmation email at the time of rebooking for the 25% discount to be valid – if Amend for an amigo is used the original confirmation email must be shown at the time of exchange.

How to rebook?
When you are ready to rebook you can contact us via our email address to start the process and discuss dates! [email protected]

PLEASE NOTE: In order to process the rebooking you must show your original confirmation email.

Amend for an Amigo! Pass your ticket on

We understand that your travel plans are likely to change, and we want to be as supportive as possible. With this in mind we are offering you the option to pass your discounted ticket to a friend – Amend for an Amigo!

How to pass your ticket on and for your amigo to rebook?

To process the Amend for an Amigo option your friend or family member can reimburse you for your deposit, and they can enjoy your special discount offer!

We ask for you to get in touch with us via our email address [email protected] confirming you will be using the amend for an amigo option and passing your ticket to a friend. Within the email please let us know your friends name and email address who you will be passing this ticket onto, along with your original booking confirmation email.

We then request for your friend to get in touch to discuss dates and further details. When the process is completed we will add the 25% discount to the remaining balance!

If your friend knows they want to take our unforgettable trip in the future but still unsure on dates, that is not a problem, but we can at least start the process with changing the booking name from the original name to the new name!

Please note that the deposit will remain as $120USD per person; we will add the 25% off to the remaining balance which will be paid the day before the trip’s departure date.

The Terms & Conditions for Rebook with Guaranteed flexibility policy also apply for the Amend for an Amigo option.

**Ticket prices vary depending on the season, the discount will be taken off the full price advertised for the time of year your trip is for**

Please remember we are committed to making your deposit refund our top priority as soon as we are able to reopen and run our trip as before.


If you have any queries or would like further information please feel free to contact us via our email address: [email protected]

By rebooking your San Blas Adventures trip: You are taking a big step in helping the whole tourism industry. There is no doubt that travel companies are under massive strain, with many fighting to survive. By postponing your trip you are giving a chance to many companies to continue to work, to save them and maintain what they’ve been creating for you over the years.